Returns & Exchanges

Before you pay: check everything

Because you pay at pickup, the easiest return is the one that never has to happen. At the table or at local pickup, open the box with Bruce, check the label (maker, model number, level, date), try the fit, and swap sizes if you need to.

If anything isn't right, don't pay for it. You can drop any item from your reservation at pickup at no cost.

After you buy: unopened items

You can return items that are unopened, unused and in their original sealed packaging within 14 days of pickup.

• Bring them back in person at a Michigan show we're attending, or arrange a local pickup in West Michigan. We don't accept mailed returns right now.
• Bring your pickup code or receipt.
• You'll be refunded the same way you paid, or you can exchange for another item.
• Carriers and accessories can be returned if they're unworn, with tags and packaging.

Opened or used armor

We don't take back armor that has been opened, worn or used, and we never resell used armor. Damage inside a plate or panel can be invisible, so once armor leaves our hands we can't promise the next buyer it's safe. Every piece we sell is new, straight from the maker.

That's why we ask you to check fit and sizing at pickup, before you pay.

Defects and warranty

If you find a defect after pickup, such as a damaged cover, a delaminating plate or a wrong label, contact us right away. Armor is covered by its maker's warranty, and we'll help you make the claim with the maker. Armor that has been shot, dropped hard, soaked or heat-damaged isn't a defect, so check the maker's warranty terms.

Cancelling a reservation

A reservation isn't a sale, and nothing was charged. You can cancel or change it any time before pickup by calling, texting or emailing us. See the Terms for more.

Questions

Bruce Ballistics, a DBA of KAEL WASON LLC. Grand Rapids, Michigan.
Call or text (616) 999-2815 · Email bruceballistics@gmail.com